Basavatarakam Hospital the best cancer hospital in Hyderabad
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Patient Care

Home Patient Care

In Patient Process

Registration
Admission
Fee Details
Room Details
Food Services
Other Facilities
Discharge Procedure
Bill Details
Your Suggestions (Feed Back)
Visitors Information – How to Reach
Bank & ATM
Registration

Basvatarakam is best known for its cancer treatment in Hyderabad. For us, our patients are the first priority. We believe in providing the best cancer treatment to our patients. We conduct patient awareness programs Ex. talking about different types of cancer like blood cancer, lung cancer, breast cancer and other types of cancer. At the time of the first visit of the patient to the Institute for consultation, the patient details are filled in a registration form at the Main Reception / Registration Counter. The Patient will receive a registration card with their MR. No. (Medical Record Number), which is unique for each patient.

We create your medical record with this Medical Record Number, update and preserve it with utmost care and confidentiality. This number enables speedy retrieval of your medical records and data, each time you pay a visit to your doctor for consultation or need to be admitted for treatment.

Registration fee of Rs.150.00 will be collected at one time. This is valid for life time. The consultation fee collected from the patient will vary from speciality to speciality. The fee paid will be valid for a month.

Admission

Admission may be in two ways: (1) Inpatient Admission (2) Day Care Admission

If the doctors decide to admit the patient either as Inpatient or for Day care, Inpatient Registration Desk will assist the patient with formalities. Based upon diagnosis, eligibility, priority and availability of room/bed, related allotments will be made to the patient.

In case of non-availability of the room in the desired category, the staff will put your name on a waiting list and will inform you of the availability. On a repeat admission, you can request a room in the desired category on telephone 040-23551235 in advance for a particular day. The admission staff will contact you telephonically on the availability of the room.

Fee Details

The admission counter has a schedule of charges for different categories of rooms. Depending on the type of room desired by the patient, the required amount has to be deposited before getting admitted.

An average estimate of your hospitalization, the cost will be given by your treating Doctor. The treating Doctor will explain to you an approximate estimate of the expenses that you might incur during your stay at the hospital. However, the clinical condition of the patient shall determine the actual treatment requirements. Such necessities, whenever they arise, may lead to variation in the treatment estimate.

To keep yourself updated on the expenses you have incurred until any point of time, you can request a provisional bill from the Ward Secretary / Billing Department. In case of any clarification regarding expenditure or estimate for further treatment you can request your Doctor for the same.

Room Details

Basavatarakam Indo American Cancer Hospital & Research Institute provides affordable patient rooms ranging from general cubical wards to air-conditioned deluxe rooms. Every patient bed from General to Deluxe is equipped with a Central Oxygen supply & suction facility along with Nurse Call Facility. The nurse call facility ensures that a nurse responds to your call personally and immediately. It has been awarded as the best cancer hospital in India.

All admitted patients are provided with a fresh welcome kit on their arrival in the room which contains basic toiletry items like toothpaste, toothbrush, soap and tissue roll. Newspapers (Hindi or English) and a set of clean towels are supplied to patients occupying rooms in a semiprivate category & upwards. There is a provision for a relative of a patient to stay with the patient in all wards except ICU, MICU, HDU (Post Operative ward).

A variety of inpatient accommodations to suit the requirements of all our patients are offered. The various room categories and facilities available as follows: –

  • Super Deluxe Rooms
    These are well furnished and spacious air-conditioned single rooms with ambiance containing an anteroom. It is provided with Central Oxygen & Suction facility, a Television set, a Refrigerator Telephone with a local call facility and an attendant couch for the patient’s attendant.
  • A/C Deluxe Rooms
    These are well-furnished air-conditioned single rooms with ambiance containing an anteroom. It is provided with Central Oxygen & Suction facility, a Television set, a Refrigerator Telephone with a local call facility and an attendant couch for the patient’s attendant.
  • Non A/C Deluxe Rooms
    These are well furnished single rooms with ambiance containing an anteroom. It is provided with Central Oxygen & Suction facility, a Television set, a Refrigerator Telephone with a local call facility and an attendant couch for the patient’s attendant.
  • Non A/C Single Rooms
    These are well furnished single rooms. It is provided with Central Oxygen & Suction facility, a Television set, a Telephone with a local call facility and an attendant couch for the patient’s attendant.
  • A/C Twin sharing private rooms
    These are well-furnished air-conditioned rooms of the hospital which are shared by two patients. It is provided with a Telephone with a local call facility, a television, an attendant couch for the patient’s attendant and a common toilet cum bathroom.
  • Non A/C Twin Sharing Private Rooms
    These are well-furnished rooms of the hospital which are shared by two patients. It is provided with a Telephone with a local call facility, an attendant couch for the patient’s attendant and a common toilet cum bathroom.
  • General (Cubical Ward)
    300 single bed cubicles with a provision for central oxygen and suction facility, nurse call bell system apart from routine Patient Information facilities. One patient attendee will be allowed to stay along with the patient for 24 hours.
  • Day Care Ward
    The Daycare patients are normally given a general ward unless specified by the patient.
  • ICU/MICU/HDU
    ICU is a well-equipped ward in Old Wing with centralized oxygen & suction to take care of critical patients. The ward is equipped with a ventilator, multi-para monitor & Bi-pap facility, Infusion pump, etc. One doctor is available round the clock to monitor the patient besides the nursing staff. There is a waiting room furnished with easy chairs for patient’s attendants.

Food Services

Good food is important in the treatment of the patients and is a part of total Patient Information.

The catering or dietary services of the hospital are perhaps one of the very important as being an image of the institution. Its basic concept is to provide nutritious, healthy and hygienic food for the patient. It’s well said, “Good food has Preventive, Curative and Rehabilitative value”. It enhances the immunity of the person by providing daily requirements of nutrients to the body therefore healthy eating habits go a long way in ensuring a healthy life.

The dietary department of the hospital is one of the support services, which cater to the dietary needs of the patients and staff working in the hospital. It is headed by three Dieticians. The dietary department ensures that patients are provided with a well-balanced nutritious diet. As per policy, only a vegetarian diet is provided in Basavatarakam Indo American Cancer Hospital & Research Institute.

Special care is taken to maintain proper hygienic conditions to avoid infection to the patients. The kitchen staff is given special training for various therapeutic diets that are served to the patient and about how to maintain food hygiene in the hospital.

The dietician is responsible for the food of the patients. Cyclic menus are followed according to the seasonal vegetables in the hospital for the patients. Meals are checked and tested by the Dietician before serving to the patient so as to ensure quality and hygienic food. Each dish is covered individually and transported in electronically heated trolleys.

Daily feedback is taken from the patients by the dietician about the quality and quantity of various foods being served and any modifications are incorporated in the patient’s menu. Patient satisfaction is the foremost priority in the hospital. We believe in providing the best cancer treatment to our patients. We are among the top 15 best cancer hospitals in India. Depending upon the patient’s requirement, various types of therapeutic diets are prepared like Renal diet, Diabetic diet, Neutropenic diet and Salt restricted diet, etc. Special care is taken to customize to the needs of all the patients. The patients are also given diet charts at the time of discharge for the necessary care.

Other Facilities
  • Televisions are provided in all categories of rooms from the two-bedded category onwards. Television sets are tuned to receive various satellite channels round the clock.
  • From the two-bedded category onwards, Newspapers (Hindi & English) are supplied in each room as per the preference of the patient.
  • Playroom for Pediatric patients.
  • Psychological Counseling.
  • Photocopier facility.
  • 24 hrs pharmacy with dedicated Cytotoxic and cold room unit.
  • Parking zone.
  • Laundry service for patient/attendant.
  • Luggage room.
  • Ambulance facility.
  • Travel assistance.
Discharge Procedure

The consultant in charge of the patient will decide when it is advisable for the patient to leave the hospital. A discharge summary or discharge advice will be explained and handed over to the patient /attendants for follow up treatment at home. Copies of all the investigations are made available to patients from time to time during your hospitalization.

It is important that you arrange to leave by discharge time so that we can prepare the bed and the room for new admission. It takes about 3 hours for the discharge formalities to be completed after the doctor advises discharge. If you are unable to leave by 12 noon, bed charges for half a day are added for the stay till 6:00 pm beyond which full day charges are billed to the patient.

Bill Details

Your bill will be a comprehensive one, with all charges included, and no payments should be outside of what is specified in your bill. All details of bed charges, investigations, doctor’s visit fees, surgeon’s fee and other charges are shown in the bill. In the case of clarifications, please approach the billing officer in the billing department.

All outstanding bills must be cleared promptly. At regular intervals, you will receive information on the charges accrued to your account from the billing department to help you clear your dues in time and facilitate your discharge.

Your admission/security deposit will be adjusted against your final bill at the time of discharge. The hospital is impaneled with reputed companies for the credit/cash treatment of patients referred to these companies.

If during your stay, you wish to upgrade your category to a higher one (for example, from General Ward to a single Room), all procedure charges applicable to that higher category shall be applicable for the entire duration of your stay.

Your Suggestions (Feed Back)

We value input in the form of suggestions or comments on your experiences during your stay in Basavatarakam Indo American Cancer Hospital & Research Institute. Please fill in the Patient feedback form /Questionnaire provided to you at the time of the discharge to help us improve our services. Please hand over the filled feedback form to the ward secretary or the nurse on duty.

Also, you can drop your Suggestions/Comments in the boxes placed in each wing of the OPD area or make use of the Suggestion Register available with the main reception.

Follow-Up Visits
You are required to come for follow up visits in the Outpatient department as advised at the time of discharge. It is advisable to take a prior appointment for a follow-up consultation visit. This will enable your consultant to assess your progress.

Visitors Information – How to Reach

The distance from Rajiv Gandhi International Airport Hyderabad is 30 KMS. taxis are available ( Meru, Sky cab, Ola cabs-040 3355 3355, Taxi for sure 040 6060 1010, etc).

Secunderabad Railway station is 12 KMS and you can easily get a three-wheeler or cabs like OLA and taxi for sure. you can take a bus.

TSRTC bus facility is provided from Secunderabad Railway Station and MGBS (Mahatma Gandhi Bus Station).

By boarding buses going to Jubilee hills check posts from different points of the city will also bring you to the nearest walkable distance to reach the hospital.

once you arrive report to security and they will guide you.

Bank & ATM
Bank & ATM
Keeping in mind the convenience of our patients, we have ensured Bank and ATM facility within our premises.

Supportive Services

Blood Bank
Pharmacy
Physiotherapy
Dietetics
Social Work Department (SWD)
F & B Services
Dormitory
Ambulance
Quality Assurance
Adminstration
We also have
Blood Bank

Blood Bank at BIACH & RI is well-equipped with adequate infrastructure and trained manpower for quality, safety and efficacy of blood and blood products.

The hospital blood centre is responsible for the collection of blood (often from family/ replacement blood donors) testing for transfusion transmissible infection.. It also performs compatibility testing and issues blood and blood components for clinical use within the hospital or to nearby health care facilities.

BIACH & RI BLOOD BANK SERVICES

1. Whole human blood

2. Blood Components

a) Packed Red Blood Cells

b) Fresh Frozen Plasma

c) Platelet Rich Concentrate

d) Platelet rich Plasma

e) Cryo Precipitate

f) Granulocyte Concentrate

3. Apheresis

a) Plasma Apheresis

b) Platelet Apheresis

c) Granulocyte Apheresis

We are providing lueco reduced red blood cells.

We are providing Irradiation facility for Blood and Blood components.

Transfusion Medicine

Blood transfusion is an essential therapeutic intervention and is a vital part of the health care service. We all may need blood in an emergency and some of us need regular transfusions. The purpose of a transfusion is to provide the blood & blood components that will improve the physiological status of the patient. Increasing demand in the field of transfusion medicine has necessitated enforcing measures to ensure quality of Blood and its products.

Apheresis

Apheresis is a procedure carried out to harvest a particular component and returning the rest of the blood to the donor by an automated machine. Five apheresis units are functioning in our blood bank. This procedure should be carried out only in a blood bank licensed for this purpose. Facilities available for Platelet pheresis (single donor platelets) and Leukopheresis from whole blood using continuous and intermittent flow cell separators.

Therapeutic cytopheresis is done only at the written request of the patient´s physician with in the blood bank or preferably in the ward depending on the patient´s clinical condition for Autologous and Allogenic Hematopoietic stem cell harvesting and cryopreservation.

Blood Irradiator – Blood irradiation is advised –

· Cellular components should be irradiated in order to reduce the risk of post transfusion GVHD

· For all immune suppressed patients including bone marrow transplant patients

· When blood is received from a blood related donor.

· In case neonatal exchange transfusion

The centre also has a voluntary blood donor programme.

24×7 Services can be availed. For Blood Bank Services please contact us on

040 2354 2344

040 2355 1235

Ex: 2263

Pharmacy

The Pharmacy Department runs round the clock with In-patients and Out-patients Pharmacy services. Its managed by the well experienced and qualified pharmacy staff, who value services before self. The functions of the Pharmacy Department are monitored by The Drug Committee which comprises of Consultants from all the clinical faculties.

For any issues in regards to pharmacy please contact:

765900883

Physiotherapy

The physiotherapy department is committed to multidisciplinary patient management and work closely with medical, nursing and other allied health staff to achieve the best possible outcomes for our patients. The department provides patient-focused care in partnership with patients, their families, and other staff. The physiotherapy department services patients across all clinical streams.

Services are provided in the following areas:

  • Post mastectomy management (Breast Cancer)
  • Neuro oncology
  • Pre and Post operative management
  • Lymphedema Management

Dietetics
DIETETICS
The Dietetics department of BIACH&RI is committed to provide the best services to the in-patients diet. Having a team of six Dieticians, an array of patient care services are provided which include, nutrition assessment for inpatients, diet counseling, feeding recommendations, outpatient diet counseling etc.,Different types of diets are prescribed and served to patients in the hospital according to the doctors advise.

To ensure safe and quality food service, food samples are sent for microbiological tests.

Activities of Dietetics Department:

Regular patient nutrition education and awareness programs are done where patients and attendants are gathered and are educated through audio-visual aids.

National Nutrition Week is celebrated every year where different activities like exhibitions, nutrition games, displaying of healthy foods and menu etc, are organized.

Dieticians are encouraged to attend various Nutrition update sessions and conferences organized by different associations, certificate training courses, etc.

Dietetics department also organizes regular Nutrition Education programs for hospital staff.

Social Work Department (SWD)

SOCIAL WORK DEPARTMENT (SWD)
The Department of Social Work has clinical social workers to help patients, their families and friends cope with their cancer. SWD also assist them in dealing with psychological or social barriers to their treatment. Medico social worker assess the psychosocial functioning of patient and family member and intervenes as necessary, intervention include supportive counseling, grief counseling and family counseling.

COUNSELLING:

A cancer diagnosis can mean increased distress for patients and their families. Highly skilled and professionally trained, Social workers provide short-term and long term counseling free of charge. By counseling and adopting various approaches a confidence level is built up in the patient and their family members to cope up with the diagnosis and treatment.

Counseling services include:

  • ACCEPTING FOR DIAGNOSIS AND TREATMENT:
  • COPING WITH PHYSICAL AND PSYCHOLOGICAL CHANGES:
  • CRISES INTERVENTION:
  • FAMILY COUNSELLING:.

SPECIALIZED PROGRAMS: include fund raising programs, awareness programs, awareness walks, musical nights, blood donation programs, make a wish programs etc can be dealt by professional counselor.

REHABILITATION SERVICES: Breast prosthesis, colostomy care, lymphaedenopathy management, artificial limbs, wigs etc.

F & B Services
F & B Services
We have 24×7 F & B service for the patients under the guidance of our senior dieticians the diet for the patient is prepared. We also provide continental food for patient attendants at cost
Dormitory
Dormitory
Dormitory is meant for the poorest of the poor who is charged at the Rs 12/- per day and several philanthropic organizations provide food free of cost to patients and their attendants.
Ambulance
Ambulance
Ambulance is outsourced, it is ensured to available when ever required. In emergency please contact

Direct Number 9347042000 or

040 2354 2344/ 2355 1235 Ext: 2360.

Quality Assurance
Quality Assurance
BIACH & RI has set up standards among trust hospitals by achieved various accreditation for its hospital

NABH accreditation

National Accreditation Board for Hospitals & Healthcare Providers (NABH) is a constituent board of Quality Council of India, set up to establish and operate accreditation programmes for healthcare organizations. The board is structured to cater to the much desired needs of the consumers and to set benchmarks for progress of health industry.BIACH & RI, has received the NABH accreditation

NABL Accreditation

BIACH & RI, is assessed & accredited in accordance with the Standard ISO 15189 : 2012 “Medical Laboratories – particular requirements for Quality & Competence” for its facilities in the field of Medical Testing.

TUV SUD

BIACH & RI is also accredited by TUV SUD

Adminstration
Visitors Information – How to Reach
BIACH & RI general administration comprises of various departments which in turn function for the smooth functioning of the hospital.

The departments Security, Housekeeping, Maintenance, Materials and central stores, Finance, Media, Marketing, Billing & Human resources etc.,

We also have

We also have
Andhra Bank & 2 ATMs in the hospital premises

Laundry(Inhouse) with best equipment is installed

Sewage Treatment Plants (STP) is installed in the hospital premises for uninterrupted supply.

33 KV Transformer is installed in the hospital premises for uninterrupted electricity supply.

Cancer Screening Program

Cancer Screening Program is one of the main objectives of the Institute is to create cancer awareness and conduct cancer screening programmes for early detection of cancer, specially aiming at women because of the high incidence of cancer breast and cancer cervix.

As a commitment towards society, the Institute since its inception is conducting Cancer Awareness and Cancer Screening Programmes at a regular periodicity in the twin cities, districts and rural areas. These programmes are being organized with the co-operation of local authorities, NGOs and other philanthropic organizations.

Earlier the screening was limited to a thorough clinical examination and Pap smear for women. Now with the help of the Mobile Cancer Screening Unit is equipped with Mammography, Ultrasound and X-ray Units which is donated by Rotary international. The necessary investigations are done in the camp and the reports are given on the spot. With the help of this mobile unit we are able to reach the rural population who are predominantly agricultural labor and not in a position to come to urban centers for screening purpose alone.

Base line Mammography is done in women above the age group of 40–45 years for early detection of Breast Cancer and also in women with a strong family history of cancer breast every year. Mammography units are available only in a few centres in major towns.

We try to bring awareness and provide services to the poor people in avail free cancer diagnosis through our CSP. We take pride to inform that more than 165000 people were screened in the last 15 years. On average 80 camps are done in a year and CSP screens 15000 poor people. In the year 2004 under Velugu Programme we covered 19 villages in Ranga Reddy District and won the appreciation of the State Authorities. In addition to Rural Areas / Urban Slums, we screened the families of Police/Defence personnel in all the District Headquarters, nearby Military Establishments, Corporates & other Government Organizations.

The screening team consists of Radiologist, Gynecologist, Lady Doctors, Physicians, Nursing Staff, Radiology Technicians, supporting staff and the Manager.

Patient Support & Rehabilitation Clinic

The Diagnosis of CANCER brings about a lot of changes in one’s life. Bodily changes may take place, outlook on various things in life may change. The way one looks at the future and his responsibilities as well as family dynamics are also likely to change. In addition, treatment modalities are it Surgery, Radiotherapy or Chemotherapy may also bring about changes in one’s body.

Needless to say, this would be a difficult time for most patients and their families. It is not uncommon to be depressed or anxious (studies estimate that 40-60% of patients get depressed during the course of their illness). Research also indicates that the outcome of illness would improve if depression is detected and adequately treated.

Treatment would not necessarily mean being on medication. Sometimes lending a listening ear or counseling regarding the illness and adverse effects of treatment also helps.

To address such issues, a ‘Patient Support Group’ has been started with a multi-disciplinary team comprising of:

  • Psychiatrist.
  • Nutritionist
  • Physiotherapist
  • Social Worker.
  • Doctors/Nursing staff from Medical Oncology, Surgical Oncology, Radiation Oncology departments.

This service is available to the patients at no additional cost to him. The team would liaise with the concerned clinicians should they wish to advocate any medication or suggestions.

The PSG office Clinic is located in the Radiotherapy Block(Block-2) and would function on all working days and walk-ins are accepted.

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Its exotic ambience & top class facilities such as Circular Jet, Spinal Water Jets and Underwater massages, well equipped Nutrition Lab, Demonstration Kitchen and well-stocked Nature stores are of international.

We provide you the best of facilities

  • Trance Zone, Yoga & Meditation
  • Fitness Zone – Cardio Zone, Strength Zone, Power Zone, Aerobics & Tranze Zone
  • Spa: Steam, Jacuzzi
  • Weight Management: Weight loss & weight gain
  • Naturopathy
  • Ayurveda
  • Physiotherapy
  • Diet Counseling
  • Psychological Counseling
Read More

About Cancer

JASCAP attempts to impart up-to-date and accurate information on cancer and its management to individuals afflicted with cancer, as well as their caregivers, with the intention that cancer awareness will widen the horizons of cancer prevention, diagnosis and treatment. For this reason, we manage a bookstall, from Tata Memorial Hospital, where the books and factsheets relating to different types cancer and its management, is distributed at a nominal price. The books are available in various Indian languages such as Hindi, Marathi, Kannada, Gujarati, Bengali, Tamil and Malayalam, and in English. JASCAP also provides audio-visual CDs and DVDs to the interested parties.

For More Information Click Here…

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  • In Patient Process
  • Supportive Services
  • Cancer Screening Program
  • Patient Support &
    Rehabilitation Clinic
  • Know More About Cancer

Contact

Basavatarakam Indo American Cancer Hospital & Research Institute
Road No 10, Banjara Hills Hyderabad 500034, Telangana, India
040-23551235, 040-23556655
040-2354 2120
info@induscancer.com

Awards During The Years

  • CNBC TV-18 & ICICI Lombard India healthcare award– 2014-15
  • Garden Festival- 2014-15
  • Healthcare Excellence Award-2015
Top Cancer Hospitals in India
Top Cancer Hospitals in India

ANNUAL REPORT 2015 - 16

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